Amazon.com Amazon Devices Program Manager in Bangalore, India

Amazon is seeking an experienced Program Manager to join the beta program management team and provide leadership and direction for multiple program components. The candidate must have a passion for the customer and should be capable of delivering with high quality under aggressive time constraints.

The candidate will own beta program components and work with Engineering, Product Management, Technical Program Management, and both internal and external beta participants, in order to track and resolve product issues identified during the beta test period. The candidate should have experience working in a product development environment and must possess excellent organizational and customer-facing communication skills.

Job responsibilities and expectations include:

  • Develop beta program plans for new product and feature releases

  • Identify potential program risks and help ensure successful completion of beta activities through effective communication and follow-through

  • Define and analyze beta participant metrics and feedback to generate and communicate meaningful reports, program status, and recommendations

  • Possess excellent communication skills and experience working with technical teams and management to collect requirements, evaluate alternatives and develop processes and tools as needed to support the organization

  • Refine existing beta program processes in order to more efficiently track and prioritize issues discovered during the beta process

  • Define specifications for beta program tools

  • Create beta test assignments for participants, beta program documentation, and setup/manage resources for internal beta test activities and bug bashes

  • Create and manage beta participant forums, both internal and external

  • Provide direct support to beta program participants through accurate and detailed support practices and troubleshooting skills

  • Own maintaining friendly, professional communication and providing direction to beta participants

  • Work with the internal Digital Products team to track and prioritize beta issues, follow up with engineering for resolution, and communicate status to participants

  • Increase beta participation by motivating participants and identifying incentives

  • Identify participation requirements for the beta program and develop beta eligibility surveys for each product

  • Minimum Bachelor’s Degree (BS, BA)

  • Few years relevant experience managing programs in a product development environment

  • High level of written and verbal communication skills

  • Comfortable working in a fast paced, highly collaborative, dynamic work environment

  • Ability to track and support multiple projects at one time, and to accept re-prioritization as necessary

  • Excellent knowledge of MS Office products, especially Excel and Outlook

  • MBA from top-tier institution

  • Ability to deal with ambiguity and adapt to shifting schedules and time demands

  • Excellent organizational skills

  • Must be very detail-oriented

  • Ability to grasp complex technology and learn new information quickly

  • Experience with collaboration tools such as Confluence and SharePoint

  • Experience with SQL

AMZR Req ID: 534742

External Company URL: www.amazon.com