Medtronic Principal IT Developer- eCommerce Lead in Bangalore, India
Principal IT Developer- eCommerce Lead
Bangalore, Karnataka, India
3 days ago
Principal IT Developer -eCommerce
The Business and Customer Platform (BCP) team within Medtronic is responsible for the development, support and maintenance of digital platform to enable growth through innovation, create differentiated customer experiences, and drive efficiencies and operational excellence. The BCP teams leverages range of technology platforms including, Enterprise Custom Web applications, Content Management Solutions, eCommerce Platform (Hybris), Sales Enablement (SFDC), and Enterprise Mobile solutions.
As part of the Global IT at Medtronic, this position forms a critical part of the Medtronic Enterprise application program team. The Medtronic Connect Digital Services platform is Medtronic’s next generation Digital Commerce platform that offers Online Ordering and related services such as Inventory Management and Product Trainings to our patients, customers, distributors and service providers. This platform can be personalized to meet the individual customers’ needs and is a critical capability that we seek to differentiate us from our competitors
Position : Principal IT Developer
Department : Business and Customer Platform
Reporting to : IT Manager - BCP
Works on problems of relatively complex scope, through general usage of standard programming concepts and principles and application of own judgment
Responsible for setting goals and objectives for individual team members aligned with the leadership expectations
Conduct periodic performance reviews, assess competency and provide guidance on individual development plans
Is responsible for development, support, maintenance and implementation of a project through a team with defined objectives time lines
Handles work allocations to the direct reports and supervises the day to day work of individual contributors
Ensure customer satisfaction targets are achieved, enhance customer service adhering to SLA
Must apply in-depth technical and domain knowledge in the project
Must demonstrate good team management and leadership skills
Is responsible for coaching, guiding and mentoring junior members in the team for their overall development
Is responsible for working closely with his supervisor for implementation of Medtronic quality initiatives in the project
Initiate and influence accelerators and efficiencies within the team to excel in service delivery and business outcomes
Engage and manage escalations conflicts that might arise with technical teams, internal and external partners, other departments
Enables team to actively contribute to Knowledge base and provide creative ideas for knowledge management within the organization
Report data and metrics that will provide actionable insights and decisions to improve the service delivery
Weekly/Monthly meeting cadence with stakeholders to review success, feedback and strategy alignment
Ability to multi-task and work with multiple technical teams such as infrastructure, Application team, Integration team etc.
- Minimum 12 years of experience in leading the team in eCommerce application support.
Experience in Business logic ASP .NET 3.5 application Support with C#, Web API and RESTful API
Experience on service-oriented architecture (SOA):enterprise service bus
Experience on Couchbase: NoSQL Database
Hands on experience on JSon and riot.js
Experience onthird Party libraries like bootstrap, jquery, modernizer.js, underscore.js, moment.js
Strong problem solving skills
Effective communication with high degree of escalation management
Experience in analyzing complex business critical application and provide technical solutions
10 + Years working experience in support and managing complex eCommerce applications
Responsible, takes ownership of support issues, and follows through to closure with in defined SLA.
Experience in handling team size of 10+ with capability of on-time project delivery, conflict management, team motivation and escalation management
Works effectively and independently in a dynamic environment.
Responsible, takes ownership of project delivery issues and follows through to closure with in defined timelines.
Self-motivated, self-managed, and results-oriented with a strong work ethic, excellent organizational skills and perseverance to accomplish objectives.
Excellent diagnostic, problem solving and issue resolution ability.
Ability to determine the clients' true business needs.
Critical thinking capability with good analytical and reasoning skills.
Experience working with different geographically team
Self-motivated, self-managed, and results-oriented with a strong work ethic, excellent organizational skills and perseverance to accomplish objectives
This role may require working in shifts, or on-call and shift shall be assigned as per business need.
- Bachelor of Engineering (BE) or Bachelor of Technology (B Tech) or Master of Computer Application (MCA) from a reputed institute/university