Medtronic Project Lead- eCommerce Lead in Bangalore, India
Project Lead- eCommerce Lead
Bangalore, Karnataka, India
Jun 19, 2017
Senior IT Supervisor – eCommerce/ Project Lead
The Business and Customer Platform (BCP) team within Medtronic is responsible for the development, support and maintenance of digital platform to enable growth through innovation, create differentiated customer experiences, and drive efficiencies and operational excellence. The BCP teams leverages range of technology platforms including, Enterprise Custom Web applications, Content Management Solutions, eCommerce Platform (Hybris), Sales Enablement (SFDC), and Enterprise Mobile solutions.
As part of the Global IT at Medtronic, this position forms a critical part of the Medtronic Enterprise application program team. The Medtronic Connect Digital Services platform is Medtronic’s next generation Digital Commerce platform that offers Online Ordering and related services such as Inventory Management and Product Trainings to our patients, customers, distributors and service providers. This platform can be personalized to meet the individual customers’ needs and is a critical capability that we seek to differentiate us from our competitors
Position : Senior IT Supervisor
Department : Business and Customer Platform
Reporting to : IT Manager - BCP
·Works on problems of relatively complex scope, through general usage of standard programming concepts and principles and application of own judgment
·Responsible for setting goals and objectives for individual team members aligned with the leadership expectations
·Conduct periodic performance reviews, assess competency and provide guidance on individual development plans
·Is responsible for development, support, maintenance and implementation of applications through a team with defined objectives time lines
·Handles work allocations to the direct reports and supervises the day to day work of individual contributors
·Ensure customer satisfaction targets are achieved, enhance customer service adhering to SLA
·Must apply in-depth technical and domain knowledge in the Support Maintenance
·Must demonstrate good team management and leadership skills
·Is responsible for coaching, guiding and mentoring junior members in the team for their overall development
·Is responsible for working closely with his supervisor for implementation of Medtronic quality initiatives in the Support Maintenance
·Initiate and influence accelerators and efficiencies within the team to excel in service delivery and business outcomes
·Engage and manage escalations conflicts that might arise with technical teams, internal and external partners, other departments
·Enables team to actively contribute to Knowledge base and provide creative ideas for knowledge management within the organization
·Report data and metrics that will provide actionable insights and decisions to improve the service delivery
·Weekly/Monthly meeting cadence with stakeholders to review success, feedback and strategy alignment
- Ability to multi-task and work with multiple technical teams such as infrastructure, Application team, Integration team etc.
·Responsible to build and groom team on advanced technical skills to reach levels of expertise
Responsible, takes ownership of support issues, and follows through to closure with in defined SLA.
Responsible to cross skills within application support maintenance team
Responsible, takes ownership of key KPI of the Support Maintenance, issues, and follows through to closure with in defined timelines.
Experience, Skills and Qualifications
- Minimum of 12 years of experience in eCommerce application support.
·Experience in Business logic ASP .NET 3.5 application Support with C#, Web API and RESTful API
·Experience on service-oriented architecture (SOA):enterprise service bus
·Experience on Couchbase: NoSQL Database
·Hands on experience on JSon and riot.js
- Experience onthird Party libraries like bootstrap, jquery, modernizer.js, underscore.js, moment.js
·Deep hands on experience on WebMethods Integrations
·Hands on experience on J2EE/ Java EE
·Experience on Java servlets, JSP, JPA, JSM
·Strong problem solving skills
·Effective communication with high degree of escalation management
·Experience in analyzing complex business critical application and provide technical solutions
·10 + Years working experience in support and managing complex eCommerce applications with B2B and B2C (Hybris)
·Experience in handling team size of 10+ with capability of on-time delivery, conflict management, team motivation and escalation management
·Must have strong Supervisory or team leadership experience
Works effectively and independently in a dynamic environment.
Self-motivated, self-managed, and results-oriented with a strong work ethic, excellent organizational skills and perseverance to accomplish objectives.
Excellent diagnostic, problem solving and issue resolution ability.
Ability to determine the clients' true business needs.
Critical thinking capability with good analytical and reasoning skills.
·Experience working with different geographically team
·Self-motivated, self-managed, and results-oriented with a strong work ethic, excellent organizational skills and perseverance to accomplish objectives
·Bachelor of Engineering (BE) or Bachelor of Technology (B Tech) or Master of Computer Application (MCA) from a reputed institute/university
This role may require working in shifts, or on-call and shift shall be assigned as per business need.
- Bachelor of Engineering (BE) or Bachelor of Technology (B Tech) or Master of Computer Application (MCA) from a reputed institute/university