Diageo RTR Governance Controller in Bangalore, India




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Type of Job:


External Job Description:

RTR Governance Controller

What do you see? We see potential everywhere! Diageo is the world’s leading premium drinks company - a business built on the principles and foundations laid by the giants of the industry. The success of Guinness, Smirnoff, Johnnie Walker, Tanqueray and many more, over hundreds of years, led to the formation of our company in 1997. We only thrive today because of the talent of our people to grow our brands, old and new, and keep them strong. If you want to grow and build your career then come and join us. Help us create and shape the success of our exciting new captive shared service centre, Diageo Business Services India (DBSI) in Bangalore.

DBSI Bangalore is the newest addition to Diageo’s global shared services organization. This new entity will enable Diageo to take further advantage of its presence in India by leveraging its business services operations and networks.

Purpose of the Role

Ensure that market team are compliant with end-to-end global RTR processes, create and update process documentation/policies

Define and operate RTR global process control and measurements

Plan and deliver continuous process and system improvements for RTR, liaise with other business functions to ensure integrated solutions

Support local (GDBS) & in market leadership, work closely together with themSupport process improvements

Support RTR CARM / GAR / KPMG audits


Manage RTR related process and control improvement, policy creation independently and sufficiently in line with Diageo Policies& Procedure methodology. Act as an owner of the process and policy, proactively discover risk and barriers, and provide solution to eliminate it. Prepare the Steering, BPO and GPO decision-making points, implement the new processes.

Manage decision-making and take the ownership on implementation of SOX and legal compliant End to end RTR processes and Policies, follow up the compliance with the global processes. Manage and build good relationship with stakeholders across Diageo and Outsourcing Centres to ensure that they are aware of all RTR process changes and following the global processes. Size of the stakeholders is around 300-400 people.

• Mentoring less experienced colleagues

• Coordination of external and internal audits for RTR

• Make sure that RTR processes are operated on a compliant way and risks are addressed and mitigated

• Act as a role model

• Constantly deliver great performance, grow yourself, drive issue resolution and priorities problems

• Provide project support

• Keep our process documentation up to date

We are looking for


University / College degree in finance / business

Work experience

Working experience in a multinational corporate environment, with exposure to some of the following areas is an advantage:

• 5 years experience with Shared Services Process activities

• Great understanding of end-to-end RTR business processes

• knowledge and experience of implementing best practice, process improvement

• Ability to work to meet priorities and deadlines

• Great analytical skills

• Strong interpersonal and communication skills

Language skills

Fluent English

PC skills/System knowledge

MS applications


Flexible working hours may be required around key reporting periods or based on market requirements.

External Job Title:

RTR Governance Controller