Intuit Service and Support Representative in Bangalore, India

Description

 

Responsibilities:

 

 Answers customer inquiries by chat, email and phone.

 Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes.

 Technical mentoring: teaches and provides technical support to front-line agents

 Clear and concise case documentation in knowledge share database.

 Handles multiple tasks, switches priorities and focuses as needed

Qualifications

 

Qualifications

 

 2-3 years technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired. Tally and Quickbooks experience would be given a preference.

 Bachelor's degree (BCom/ Mcom) is preferred with technical or computer background.

 Strong computer skills and ability to learn company products, techniques and processes quickly in training environment and have the ability to transfer learning to work environment.

 Excellent problem-solving skills and the ability to learn Intuit products

 Ability to manage multiple priorities within a high volume and fast paced environment and handle shifting priorities on a daily basis.

 A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals

 Excellent analytical skills, ability to determine from a complex set of variables how to resolve issues.

 Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and email

EOE AA M/F/Vet/Disability