Oracle Technical Analyst 2-Support in Bangalore, India

Technical Analyst 2-Support

Preferred Qualifications

At Oracle Sales Cloud Support, we deliver solutions to Service

Requests for the companies worldwide using Oracle Sales Cloud . To realize our

vision of making our innovative and comprehensive solutions synonymous with

talent leadership, we look to attract, hire, and retain the best talent in

the industry.

Oracle Sales Cloud Support Team is expanding to support our

rapidly increasing customer base. It is a unique opportunity to be part of the future of Oracle Support and

help shape the organization to benefit our customers, employees and the

organization overall. If you are excited by the notion of being able to define

a group from early stages on and shape our collective future then this is the

place to be.

The position is for the Oracle Sales Cloud Support team.

Mandatory Skills

  • Exceptional

diagnostic and troubleshooting ability and skilled in using industry standard

tools and techniques.

  • Ability and attitude to assist junior members of the team

in training on new products and technologies is highly desired.

  • Excellent verbal

and written communication skills. Able to produce audience appropriate

communication with executives support personnel and customer personnel in tense

/ escalated situations.

  • Well-developed

listening skills. Able to discern core issues in an environment where it may be

difficult to determine what cause is and what is symptom.

  • Good organizational

skills. Be able to develop a coherent plan of action that meets everyone’s

needs to resolve a given situation as quickly as possible.

  • Self starter, works

well unsupervised or with limited supervision.

Desired Technical Skills

Functional knowledge

of CRM

Strong SQL and PL/SQL

Skills

Knowledge and exposure to any BI Technologies

Good to have – Exposure

to Oracle Weblogic Server

Good to have – Exposure to Core Java knowledge and exposure

to any scripting language like Java Script/Groovy Script

Good to have – Exposure to Oracle ADF, Oracle SOA

Note: This role may need you to work on weekends and

multiple shifts on rotation basis.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Job: Support

Location: IN-IN,India-Bangalore

Other Locations: IN-IN,India-Hyderabad

Job Type: Regular Employee Hire

Organization: Oracle