Oracle Technical Analyst 2-Support in Bangalore, India
Technical Analyst 2-Support
At Oracle Sales Cloud Support, we deliver solutions to Service
Requests for the companies worldwide using Oracle Sales Cloud . To realize our
vision of making our innovative and comprehensive solutions synonymous with
talent leadership, we look to attract, hire, and retain the best talent in
Oracle Sales Cloud Support Team is expanding to support our
rapidly increasing customer base. It is a unique opportunity to be part of the future of Oracle Support and
help shape the organization to benefit our customers, employees and the
organization overall. If you are excited by the notion of being able to define
a group from early stages on and shape our collective future then this is the
place to be.
The position is for the Oracle Sales Cloud Support team.
diagnostic and troubleshooting ability and skilled in using industry standard
tools and techniques.
- Ability and attitude to assist junior members of the team
in training on new products and technologies is highly desired.
- Excellent verbal
and written communication skills. Able to produce audience appropriate
communication with executives support personnel and customer personnel in tense
/ escalated situations.
listening skills. Able to discern core issues in an environment where it may be
difficult to determine what cause is and what is symptom.
- Good organizational
skills. Be able to develop a coherent plan of action that meets everyone’s
needs to resolve a given situation as quickly as possible.
- Self starter, works
well unsupervised or with limited supervision.
Desired Technical Skills
Strong SQL and PL/SQL
Knowledge and exposure to any BI Technologies
Good to have – Exposure
to Oracle Weblogic Server
Good to have – Exposure to Core Java knowledge and exposure
to any scripting language like Java Script/Groovy Script
Good to have – Exposure to Oracle ADF, Oracle SOA
Note: This role may need you to work on weekends and
multiple shifts on rotation basis.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Other Locations: IN-IN,India-Hyderabad
Job Type: Regular Employee Hire