Citi North America Branded Cards - Assistant Manager in Chennai, India

  • Primary Location: India,Tamil Nadu,Chennai

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17040860

Description

  • Review credit card disputes based on documentation / information from customers and rules set by Associations (Visa/MasterCard/Amex/Discover etc)

  • Contextual application of business rules that involves judgment

  • Follow clearly established and defined procedures

  • Referring cases for further information if information provided is not sufficient

  • Taking action based on process notes

  • Accounting of financial entries into General Ledger, Tracking of entries ageing beyond predefined standards, and Proofing of accounts

  • Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses

  • Accurate reporting of MIS/Timekeeping

  • Undertake other assignments as given by the Team Lead/Manager

  • Ensuring Information security for sensitive data

Competencies/Skill Set Requirements:

  • Strong written communication skills

  • Experience in making quick, high quality decisions on complex case scenarios

  • Detail orientated

  • Ability to conduct logical investigations

  • Ability to work with concepts and with minimal assistance

  • Ability to work equally well independently and within a team

  • Excellent time management skills

  • Reads and comprehends written customer inquiries

  • Proficient in Microsoft office tools

  • Good keyboard/typing skills

Qualifications

Preferred Personal Attributes:

  • Highly motivated and self-driven

  • Result orientated

  • Customer orientated

  • Analytical thinking

Knowledge/Experience:

  • Basic knowledge on Cards Operations would be helpful but not required

  • Basic Accounting knowledge

  • 2+ year experience in banking operations

Shift of Operations:

  • US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week