BT Principal, S&IT in Gurugram, India
Purpose Of Role :
The purpose of the Network Design Technical Team Lead role is to deliver the network design (to the highest level of quality) and design repeatability as a business output across the team. Specifically this role is accountable for:
Driving business performance, efficiency and continuous improvement within the team.
Delivering positive engagement and organisational health across the team, including resource planning (leveraging tools like Agility, Talent Management, etc.), and team development (employing Demand Led Development principles).
Managing stakeholders (across functions) to enable network design and delivery. Be a trusted advisor to the customer, and improve overall “Customer Experience”.
Leading and managing the performance of a team of Level 1 to 4 network designers, with between 8-12 direct reports (average span).
Driving readiness to support emerging technologies around DyNS/SDN/NFV aligned with BT’s “Cloud of Clouds” strategy.
Identifying (and successfully pursuing) opportunities to automate repetitive/standard tasks to reduce “Cost to Serve”.
Providing technical leadership through providing technical direction in complex and unknown platform and/or customer solution scenario's; focusing on new and emerging technology areas; accountable for technical and commercial decisions; and accountable for the impact of technical and commercial decisions on wider network lifecycle
Key Responsibilities :
Provide technical design authority and direction in complex and unknown platform and/or customer solution scenario's.
Undertake technical assessment and business impact analysis of existing and emerging technologies across the network lifecycle.
Lead a large team and oversee complex network development using innovative approaches to design tools and routines.
Develop close and effective relationships with customers, vendors, suppliers and BT employees at a senior level, and be able to confidently present information and facilitate negotiations with them.
Identify opportunities for CI, and implement CI processes within the team (e.g. ownership of A3s).
Drive skills acquisition, development, knowledge sharing and engagement within team
Forecast supply and demand of resource requirements based on known and unknown business needs
Key / unique decisions made by this role
Business leadership decisions :
Decide on resource planning, i.e. skills investment.
Working closely with other teams, decide on transformation approaches including process improvement and standardisation of designs (e.g. system teams, product teams etc.).
Decide on the work package and statement of requirements (primarily for technical leadership roles).
Decide on how the work is done.
Technology leadership decisions:
Own the technical and commercial elements in capex spend and make recommendations to WL roles (circa £100K).
Decide on major customer and/or platform (p1) escalations and drive to technical resolution.
Decide on technical selection, vendor selection and new technology from a commercial and technical authority view.
Business leadership problems:
Solve problems on time, cost and quality of the overall business unit and improve these areas within a year.
Solve problems relating to skills and succession planning strategies as part of a wider learning and development strategy, in order to future proof the business unit.
Solve problems relating to work prioritisation and the associated allocation of resources by taking into account the skills dilemma.
Solve problems relating to vendor management.
Technology leadership problems:
Solve problems relating to significant developments in network platform wide issues, including the introduction of new technologies, resolution of issues and major issues in platform.
Solve problems relating to vendor issues including vendor delivery, interworking and vendor selection.
Sign off on standard designs and link into implementation, especially where the integration of solutions is predominantly unknown.
Business leadership changes:
Continuous improvement changes in terms of process, cost, health and/or quality of output.
Introduce changes associated with CI for their teams and broader teams.
Technical leadership changes:
Improve the designs for delivery of RFT and E2E cost.
deliver repeatability of solutions
types of change - new platform, new service introduction, new technology introduction
Deliver efficiency and flexibility.
Drive expertise of CI behaviours - manage cross team huddles.
Accountable for meeting TLR / TLC plan.
Deliver of speed of resource mobilisation across teams.
Ensure effective closure of activities.
Manage escalations across teams.
Sign off systems access at appropriate level.
Build budgets and manage to multiple plans.
May have some responsibilities or accountabilities to finance
Will have 8-12 direct reports (span)
Measure of success
Delivered transformational scorecard - i.e. refresh of skills, site location, CI, efficiency, TLR, commercial costs.
Delivered work packages and requirements as per agreed scope time, cost and quality measure
Delivered network design and design recommendations to address customer and/or platform needs, as measured by network availability and stakeholder feedback.
Evidence of trusted relationships with customers, peer group and senior stakeholders.
Created clear succession plans to ensure coverage and movement across contracts and platforms.
Delivered smart technical and business solutions which resulted in cost savings or revenue opportunities for BT.
Delivered agreed TLR/TLC plan for their team and maintained spend within budget.
Achieved strong YOURSAY results which reflects a highly engaged team.
Achieved network availability target for platforms.
Consistently met agreed utilization targets for their team.
Demonstrated technical knowledge sharing through the creation and sharing of design blueprints for new and emerging technology areas.
- Within 12-18 months
Candidates with a proven track record of planning, designing and delivering either a new product/Technology stream or a significant enhancement to an existing product/Technology stream. (Mandatory).
A relevant industry experience of around 12 years (or more) would be preferred.
ALP GOLD (CCIE or equivalent technology certification) is a must.
Candidates with an Engineering (BTech/BE) qualification would be preferred.
Candidates having a management qualification would be preferred.
Job: IT, Systems and Security
Title: Principal, S&IT
Requisition ID: 68160