UnitedHealth Group Assistant Manager in Hyderabad, India

Job Responsibilities: - Drives Basic Hygiene on the operations floor and build culture for the same - Driving with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources - Manage team and ensure quality and productivity targets are met - Manage team and ensure quality and productivity targets are met and exceeded - Motivate and engages team members and maintains attrition within thresholds - Provide coaching and feedback to team members to enable them to improve their performance and focus on their career pathing and advancement within the organization - Assist new hires such that they are productive on the floor in the shortest possible time frame - Build systems to ensure no escalations and is prompt in responding to escalations - Provide inputs to Leadership on process gaps that exist - Ensure compliance with internal policies and procedures, external regulations and information security standards - Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization - Works independently with minimal direction and is very high on execution and adherence to timelines - Takes initiative to understand the process and keeps himself updated on the important changes in the business and the Healthcare industry - Builds strong relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for OGS - Handles the MIS and reporting needs with accuracy and timeliness - Is eager to take on more responsibilities and should be able to execute the adhoc tasks Required Skill Set : - Graduate - 5+ years of experience in the operational role with at least 2 years in TL/AM experience - Health care experience would be added value - Should be comfortable working in Night shifts. - Team size – 15 plus - Shift timing – 5.45PM / 8.45PM (9.5 hours shift) - People management experience & strong orientation towards customer service - Highly organized and proactive; able to meet deadlines in a fast-paced environment - Excellent oral and written communication skills - Computer proficiency MS Office with knowledge of advanced excel and PowerPoint 6b3a4685-c65a-4eb6-833d-0f07f3985d23

Assistant Manager India-Hyderabad 718492