American Express Analyst / Senior Analyst - Japanese Language in India, India
We need the Japanese language experts with knowledge on Travel industry. This position is mainly responsible to execute Vendor Payment requests for TLS Japan independently with minimal support from Japan markets. Also he/she works closely with GBS team located in India as well as EXL team to complete Payment E2E process. Manage/Initiate Vendor payments received physical invoices from Markets and ensure payment process completed in a timely manner with minimal support from Japan. 1. Raise Vendor Creation request with filled in request template by email if new vendors 2. Verify Payment information against transaction data in Central Command 3. Obtain approvals from appropriate authorizers 4. Data entry to the spreadsheet and request to GBS team by email 5. If any information is missing on the process, he/she reaches out to vendors directly Responsible for the daily operation process for card benefits activities (Priority Pass and Hotel Membership enrollment) 1. Receive Enrolment paper application from Market by Email/Fax 2. Data entry in Enrolment request template 3. Upload the file in the system 4. If any errors occurred, reach out to TLS/CEN in Japan 5. Handle inquiries from CEN and confirm with Central team located in UK - Any other non-phone activities relevant to back office responsibilities for TLS Japan.
This role may be subject to additional background verification checks.
- Fluency in Japanese (can communicate with vendors in Japan over the phone)
- Excellent interpersonal skills (Strong oral and written communication skills for Vendor relations)
- PC basic skills (Outlook -Sending/Receiving emails, Word-Create/Save files)
- Excellent MS EXCEL Skills (VLOOKUP, Pivot, Sum function level)
- Strong team player with a high level of integrity
Qualifications as preferred: 1. Elementary Level Accounting Knowledge is preferable (Study level) 2. High result orientation 3. Ability to manage multiple activities simultaneously & prioritize accordingly
Title: Analyst / Senior Analyst - Japanese Language
Requisition ID: 17007642