NCR Account Support II in Mumbai, India

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries. About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia, USA TITLE: Account Support II POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: The Customer Analytics team will have direct responsibility for reporting performance against contracted Service Levels for all customers across the APAC region. This team will be responsible for all facets of customer reporting inclusive but not limited to the scheduled production of standard and customized operational reports as well as ad hoc operational reporting to assist Field Operations with problem analysis. The team will utilize a number of systems including but not limited to EDW, ADW, Gasper, D1, Oracle and MS Access to perform deep dive reporting and analysis to support the APAC business. The incumbents may be required to attend customer meetings as well as initiate and drive projects on a region basis. He/she will: • Meet with customers and account teams and act as Subject Matter Expert on reporting deliverables • Work with NCR Services teams around the region to support the business • Provide customers and NCR associates with the required reporting. In addition, he/she will ensure that all requested data meets both customer and NCR needs in respect of contracted T’s and C’s and customer expectations. The Account Support 2 (AS2) role is to provide customer-specific analysis leading to improved service fidelity and customer profitability. Individuals in this role are required to have good working relationships with all NCR Services operations-focused groups. These relationships include, but are not limited to, the Field Support Centers, Field Operations Management (primarily Field Service Managers), the Global Service Parts organization, the Billing Operations Center and Customer Advocates,3rd party contractors, Depot Repair centers, and Customer Care Centers. The AS must have a thorough understanding of NCR Services systems, operations and policies, and customer contract specifies that are used to resolve customer problems. An AS works with many implementation roles such as Project Managers and Implementation Managers/Coordin EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia, USA TITLE: Account Support II POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: The Customer Analytics team will have direct responsibility for reporting performance against contracted Service Levels for all customers across the APAC region. This team will be responsible for all facets of customer reporting inclusive but not limited to the scheduled production of standard and customized operational reports as well as ad hoc operational reporting to assist Field Operations with problem analysis. The team will utilize a number of systems including but not limited to EDW, ADW, Gasper, D1, Oracle and MS Access to perform deep dive reporting and analysis to support the APAC business. The incumbents may be required to attend customer meetings as well as initiate and drive projects on a region basis. He/she will: • Meet with customers and account teams and act as Subject Matter Expert on reporting deliverables • Work with NCR Services teams around the region to support the business • Provide customers and NCR associates with the required reporting. In addition, he/she will ensure that all requested data meets both customer and NCR needs in respect of contracted T’s and C’s and customer expectations. The Account Support 2 (AS2) role is to provide customer-specific analysis leading to improved service fidelity and customer profitability. Individuals in this role are required to have good working relationships with all NCR Services operations-focused groups. These relationships include, but are not limited to, the Field Support Centers, Field Operations Management (primarily Field Service Managers), the Global Service Parts organization, the Billing Operations Center and Customer Advocates,3rd party contractors, Depot Repair centers, and Customer Care Centers. The AS must have a thorough understanding of NCR Services systems, operations and policies, and customer contract specifies that are used to resolve customer problems. An AS works with many implementation roles such as Project Managers and Implementation Managers/Coordin

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Customer Svcs/Support Services

Title: Account Support II

Location: India-Mumbai

Requisition ID: 0055056_P-0010371