Western Union Sr Associate, System Stability Analyst - Monitoring, Pune in Pune, India

Job Title: Sr Associate, System Stability Analyst - Monitoring, Pune

Requisition #: 1702112

Want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry? Get to know Western Union as we establish a new, world-class Technology Engineering Center (TEC) in Pune, India to support global strategic initiatives. Be one of the first to join the team and help shape our company’s digital capabilities and revolutionize an industry!

Among digital, person-to-person, international money transfer providers Western Union is the leader in number of customers, transactions and receive countries. We’ve built a powerful, cross-border technology platform for quickly moving money almost anywhere in the world. What sets us apart is a combination of a physical AND rapidly expanding digital network across 200 countries and territories with access to over 130 global currencies, our global compliance expertise and the proprietary technology behind it all.

We continue to invest heavily in using, and developing technology that allows us to move money seamlessly; eliminating barriers based on location, currency, payment method, platform, etc. Some companies specialize in cash-based retail money transfer and others play only in digital. We are a leader in both!

As a Sr. Stability Monitoring Associate, you will be responsible forworking with Application Development and Operational Support teams and designing and implementing monitoring for multi-tiered business applications. You will also be responsible for developing monitoring strategy and assist with its adoption within Western Union IT. This will include; process and tools development, data collection, analysis and reporting.

Key responsibilities:

  • Experience using HP Operations Bridge (Openview) Suite:SiteScope, Network Node Manager, BPM, Operations Manager, DB SPI

  • Experience with business requirementsgathering/analysis.

  • Experience with scripting using various tools such asPowerShell, and shell scripting.

  • Experience with Splunk and Dynatrace or other industryleading monitoring solutions.

  • Creation of synthetic monitors to validate theoperational availability and functionality of our products and services.

  • Performance & Environmental governance aroundsolutions.

  • Provide analysis of monitored data, and actions takenwhen service commitments are impacted, and to provide a feedback loop tothe product construct through data intelligence

  • Produce documentation of expected business outcomes andvalidation with product or platform stakeholders.

  • Identify, assess, and develop detailed requirements forupgrading networks as well as re-architecting network segments tofacilitate new requirements, technologies and growth.

  • Provide support service in the visualization andreporting of network, application, and server health and statusinformation.

  • Work with development, application support and RUN teamsto ensure best monitoring practices are established.

  • Utilize monitoring, performance analysis, networkmanagement, software and hardware equipment to troubleshoot and isolateproblems, gauge network performance, and trace data and protocol activity

  • Experience designing and implementing dynamic monitoringsystems in areas of performance or capacity management engineering,application monitoring engineering in a distributed systems environment.

  • Provide remote infrastructuresupport for our SaaS, PaaS, IaaS products across globally distributed datacenters

  • Conduct regular patch managementand system maintenance to ensure the health of platforms/servers

  • Set up health checks for systems& applications

  • Troubleshoot and fix issuemeeting SLAs and operational standards

  • Manage incidents and escalationsas per policies/procedures to meet incident management and uptime SLAs

  • Liaise with engineering teams forRCA's, permanent resolutions on issues using tickets and chat conferencerooms

  • Contribute to operations handbook

  • Investigate and assess alerts forhardware and schedule replacement or tests

  • Day to day maintenance andadministration of the application, including on-call rotation

  • Provide solutions, consulting,Proof of Concepts and customer demos.

What we require:

  • Bachelor's Degree in IT or IS orequivalent work experience

  • 5+ years of broad IT experience.Experience architecting and deploying enterprise scale monitoring solutions

  • Excellent written and verbalcommunication skills and client focus a must

  • Experience working with cloudinfrastructure environments, Amazon Web Services preferred

  • Technical knowledge of network,environmental, hardware, storage, operating systems, and applications.

  • Ability to demonstrate a passion andproficiency for advanced System Management skills to impact systemsarchitectures, investigate system-wide technical problems, and develop newfeatures.

  • Strong working knowledge of networkingtechnologies (including TCP/IP and DNS), including IIS and SQL Server,Scripting languages (e.g., PowerShell).

  • ITIL Foundations Certification

  • IT ticket management system experience; preferably withCherwell.

  • Linux/Unix fundamentals, File Systemstroubleshooting and Basic understanding of the various tools / services thatare available by default with the Operating system

  • Understanding of packet capturedevices and architecture

  • Data analysis skills and competence inMS Word and Excel

  • Ability to multitask and workindependently on multiple projects

  • Must be able to learn new technologies quickly.

  • Strong analytical troubleshooting/diagnostics and problem-solvingskills.

  • Ability to thrive in a high-volume, fast-paced environment.


  • Intermediate level skills withScripting/Programming in Bash/PERL/Ruby/Python/Go/PHP (any) and a fairunderstanding of regular expressions

  • Experience working with Continuous Integration/Continuous Deployment technologies, including JIRA, Git, Jenkins, Chef,Confluence, Nexus

  • Expert in Java, .NET Development,Monitoring Tools, Windows/Linux expertise


If you’re ready for a challenge and want to be involved in something that will change an industry and impact millions of people and businesses around the world, then apply today!