SunGard Service Delivery Team for CeB in India

Service Delivery Team for CeB

  • Job ID #:JR14170

  • Functional Area:Please Select

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:0

  • Primary Location:IN-Bangalore-Bangalore 2nd & 3rd Floor,-F794

  • Secondary Location(s):

    • Department:
  • Education Desired:Bachelors Degree or equivalent

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Position Responsibilities\Requirements:

  • Candidate must have strong Unix, Oracle, and Java skills.

  • Candidate should have working knowledge of IBM WebSphere/Http, JBoss, JAVA/WebServices, C in a Operational/Production Support role.

  • Must be comfortable with programming on Oracle PL/SQL, PERL, Korn/Bash shell.

  • Comfortable with hands on Unix programming and diagnostic tools.

  • Knowledge of Web technologies such as JavaScript, HTML 4.0, XML, PHP/MySQL a plus.

  • Networking/Information Security knowledge will be a plus.

  • Exposure to Incident, Problem, Change and Services Continuity management processes preferred. ITIL Foundation Certification will be a plus.

  • Candidate will have good communication skills and will be expected to display leadership on various occasions as a part of the job responsibilities.

  • Self-motivated with a Can-Do attitude who can work in a fast-paced environment with minimal supervision.

  • Will perform on-call support as required.

  • Will use Functional and Technical expertise to review and respond to incident tickets in a timely manner to maintain Service Levels.

  • Interface with internal teams and external vendors to resolve incidents. Escalate to appropriate teams when necessary.

  • Will perform Source code management function.

  • Review approved application and Infrastructure changes affecting Production and Lower environments and perform post implementation verification.

  • Actively participate in cross-functional team discussions on production support and development activities.

  • Will participate and contribute in Disaster Recovery exercise.

  • May participate and represent Service Delivery in Development projects.

  • May Code/Develop programs for an enterprise application environment to enhance supportability and improve delivery of Service to end customers.

  • Document and maintain Service Delivery processes and procedures for new / existing programs.

  • May Provide vendor support as needed.

  • Provide ad-hoc reports to support business, as needed.

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability